This guide provides steps to resolve the "Database Connection Error" in the HESSDA software. Follow these steps carefully, and contact your internal IT department as needed to verify the SQL database server's availability.

Step 1: Verify Network Connectivity

• Ensure your computer is connected to the network (Wi-Fi or Ethernet).
• Try accessing a website (e.g., google.co.uk) to confirm internet access.
• If you cannot connect, contact your internal IT department to troubleshoot network issues.

Step 2: Check SQL Database Server Availability

• Contact your internal IT department to confirm that the SQL database server used by HESSDA is running and accessible.
• Ask IT to verify:
  • The server is powered on and operational.

Step 3: Restart HESSDA and Your Computer

• Close HESSDA completely.
• Restart your computer to refresh network and system settings.
• Reopen HESSDA and attempt to connect again.

Step 4: Contact Support

• If the error persists, note the following details:
  • Exact error message and any error codes.
  • Steps you’ve already tried from this guide.
  • Confirmation from IT that the SQL database server is available.
• Contact HESSDA support with these details for further assistance. While waiting, ensure your IT department has verified the SQL server’s availability.