Date: 04/03/2025
Tags: Scanner, Hardware, Wireless

This guide provides simple steps to troubleshoot issues with your wireless scanner. Please follow these steps carefully before raising a hardware ticket with the admin team.

Step 1: Clean the Contacts

• What to do: Gently clean the metal contacts on both the scanner and its base station.

• How to do it: Use a soft, dry cloth or a cotton swab lightly dampened with isopropyl alcohol. Wipe away any dirt, dust, or residue.

• Why: Dirty contacts can prevent the scanner from connecting properly to the base station.

Step 2: Inspect the Contacts

• What to do: Check the contacts on the scanner and base station for any damage or discolouration.

• How to do it: Look closely at the metal contacts. They should appear shiny and undamaged. If you see any dark spots, corrosion, or bent/broken contacts, note this for the admin team.

• Why: Damaged or discoloured contacts can cause connection issues.

Step 3: Disconnect the USB Cable and PSU

• What to do: Unplug the USB cable and power supply unit (PSU) from the base station, but keep the scanner connected to the base.

• How to do it:

  1. Locate the USB cable and PSU connected to the base station.

  2. Carefully unplug both from their sockets.

  3. Ensure the scanner remains seated in or connected to the base station.

• Why: This resets the connection and power to the base station.

Step 4: Reconnect and Power On

• What to do: Reconnect the USB cable, wait for a confirmation sound and steady lights, then reconnect and turn on the PSU.

• How to do it:

  1. Plug the USB cable back into the base station.

  2. Wait for a beep or other sound from the scanner/base station, and check that the lights on the base station are steady (not flashing).

  3. Plug the PSU back into the base station and turn it on.

• Why: This ensures the scanner and base station are properly powered and communicating.

Next Steps

• After completing these steps, test the scanner to see if it works.

• If the scanner still doesn’t work, or if you noticed damaged/discoloured contacts in Step 2, contact the admin team to raise a hardware ticket. Provide details of the steps you tried and any issues you observed.

Note: Always handle the scanner and base station carefully to avoid further damage.